●“12306”其实是全国统一的铁路客户服务热线电话。 资料图片
For those who often travel by high-speed rail, "12306" should be a familiar name, as it is the title of China Railway online ticketing platform including a mobile app and a website. But what is the special significance behind this set of numbers?“12306”其实是全国统一的铁路客户服务热线电话。不少铁路迷认为，网站和APP的命名，与热线电话保持一致，或许是为了便于记忆。"12306" is actually the customer service hotline number of the national unified railway. Many railway enthusiasts believe that the reason for naming the online platform the same as the hotline is, perhaps, to make it easier to remember.至于铁路部门的热线电话为什么是“12306”，相信是由国家工信部统一分配的。中国公共服务类热线电话，大多是以123开头的5位数字。例如，工信部热线电话是12300，外交部全球领事保护与服务紧急热线是12308等等。It is believed that the hotline "12306" is centrally allocated by the Ministry of Industry and Information Technology(MIIT). Most public service hotline numbers in China start with "123" and are five digits long.For example, the hotline number for MIIT is "12300", and the Global Emergency Call Center for Consular Protection and Services hotline is "12308".“中国铁路12306网站”于2010年开通，初期提供的服务比较简单，只有查询列车时刻、票价、余票等功能，至2011年才开始售卖电子客票。2013年底，12306手机客户端“铁路12306”开放下载，用户数量不断增加。“12306”服务范围亦拓展至预订“外卖”、预订酒店、租车等。The "12306 China Railway" website was launched in 2010, initially offering relatively simple services such as checking train schedules, fares, and ticket availability. It started selling e-tickets in 2011.At the end of 2013, the 12306 mobile App "Railway 12306" was launched for download, and the number of users has been increasing ever since. The service scope of "12306" has also been extended to include ordering takeaway, booking hotel, and car rentals, etc.目前，“12306”已成为全球访问量最大、交易量最大的网上票务系统。2024年春运期间，该系统单日最高访问量，达到了838.8亿次；单日最高售票量达到2,090.1万张，相信数据未来还会继续刷新。Currently, "12306" has become the online ticketing platform which has the largest number of visits and transactions in the world. During the 2024 Spring Festival travel rush, the platform's single-day peak traffic reached 83.88 billion visits, with a single-day peak ticket sale of 20.901 million. It is believed that the data will continue to be updated in the future.●郭立新简介：当代中国 （Our China Story）中英双语网站，以全新视角介绍今日中国的发展和现况，扫描QR Code浏览更多丰富资讯。